Vision, Mission & Values
Our BrochureVision, Mission & Values
Our Mission
To build positive futures for people with catastrophic injury.
Our Vision
COOCI Associates are committed to delivering excellence in rehabilitation care.
Our Values
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Honesty
Working in an open and transparent way.
To encourage peace of mind and generate confidence in our ability to provide a positive outcome.
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Caring
Putting clients at the heart of everything we do.
We listen, understand and empathise. We put our clients at the heart of what we do. We offer education, emotional support and compassion, which is critical in relieving fear and anxiety for our clients and their families.
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Approachable
Building trusting relationships.
We are approachable, patient and work to develop a positive, friendly, consistent and supportive environment.
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Respect
Being respectful in all aspects of our work.
With our clients and their families, with our case managers, support workers and referrers. This leads to positive communication, enabling parties to work together towards a positive outcome.
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Dedicated
Ensuring the highest quality service at all times.
Case management is not a 9-5 role and so our case managers are flexible and committed to going the extra mile to ensure complete satisfaction.
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Proactive
Continually striving to find the most complete solution.
As an organisation we are proactive and continually strive to find the most complete solution to effectively manage the aftermath of catastrophic events.
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Professional
Working within a professional framework.
Our extensive experience and substantial health and social training allow us to manage a flexible, smooth and effective process from injury to recovery.
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