Building Positive Futures

• Honesty – We always deliver an open and transparent policy through everything we do. This helps generate peace of mind and confidence in our ability to provide a positive outcome.
• Caring – The client is at the centre of all COOCI processes, we listen, understand and empathise with our clients. We not only offer education, but also emotional support and compassion, which is key in helping to relieve fear and anxiety for our clients and their families.
• Approachable – It is important to us to always be approachable and patient, building on a friendly, reliable and supportive relationship.
• Respect – We have the utmost respect for our clients, case managers, support workers and referrers, which leads to positive communication enabling all parties to work together towards a desired outcome.
• Dedication – We are fully committed to delivering the best possible service. case management is not a 9-5 role and requires the commitment to evenings and weekends if necessary, going that extra mile ensure complete satisfaction.
• Proactive – We will not wait for things to happen, we will always work proactively to provide the best complete solution to manage the aftermath of catastrophic events.
• Professional – We always act with professionalism in all circumstances drawing on our extensive knowledge and skills to manage a flexible, smooth and effective process from injury to recovery.

COOCI Associates believe in an ongoing commitment to the delivery of excellence in rehabilitation care.